BusiFix Computers is a laptop and PC repair shop in Newark where members of the public and local companies can take their computers to be fixed.
The main problem for Barry, the owner of the business, was that when he left the workshop his staff did not know the state of each repair. A problem that was initially solved by placing sticky notes on every computer!
EZ Job Control was configured to print a ticket from a receipt printer for every computer that came in, this ticket was then taped to the computer. Whenever Barry or one of his staff made progress on fixing a computer it was logged into EZ Job Control. This information is now displayed on a wallboard from within EZ Job Control showing Barry and his staff the status of each repair. When a customer rings or drops by to see how their repair is progressing, it is now a quick look to the wallboard.
Barry has also benefited from EZ Job Control automatically sending SMS text messages to the customer as soon as the job status is changed to “Ready”. This saves him ringing the customer and allows him to include the cost of the repair as well as his opening hours.
Newark Repair and Sales are based on the industrial estate in Newark. They repair garden and building machinery: chainsaws, lawnmowers, grinders etc. The owner, Lee, will freely admit that he is not a computer person but also realised that his paper-based system was not keeping up with the rapid growth of his business.
When a customer came into the workshop, Lee would write down both the customers details and the equipment details twice! One to give back to the customer so that he could be sure to give the right equipment back and one he would fasten to the equipment. If the customer came in a few weeks later with a different piece of equipment, then Lee would have to write the customers details out again, twice. From a professional point of view, the handwritten note that the customer took away with them did not look good either.
When asked “How do you know what to work on next?”, his response was “I don’t!”.
Lee needed a simple job management system that would:
- Log basic customer details (name and contact number).
- Print out the paperwork for the customer to take away.
- Print out a ticket to attach to the equipment (Date of arrival, customer details, job number).
- Record notes against the job.
- Record a current status (Not started, Started, Awaiting Parts/Info, Ready To Collect, Collected).
- Be accessible from home so that each morning he could plan his day.
- Simple statistics, eg Number of jobs completed per week/month.
Within a few days, EZ Job Control had been configured to Lee’s business and within a month, every item of equipment had a printed ticket on it stating who the item belonged to and what date it arrived.